Guest Survey
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Name (Optional)

Home Are Tatuava Ava Lodge Bella Beach Bungalows Coral Beach Jennys Muri Beach Bungalows Muri Beach Hideaway Muri Beach House Muri Lagoon View Muri Lagoon Villa Poreo Cottage Poreo House Rutaki Lodge Sharon's Home Vacation Villas Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Administrative Services
1. Was your reservation/booking process dealt with in a smooth cooperative manner? Yes No

1a. If not, please indicate below what areas could have been improved:


2. Upon your arrival, were you comfortable with knowing sufficient information about your accomodation and other areas of your stay? Yes No
3. Upon your arrival, or day after, were you orientated by the Property Manager, or Staff member of Shekinah homes? Yes No
4. When in need of assistance, were you able to get hold of the Property Manager or staff member of Shekinah homes in a decent time frame? Yes No
4a. Did they attend to your need in a reasonable time frame? Yes No
4b. If no, please indicate how long you had to wait before you were attended to? Minutes Hours Days No Assistance Given
5. Was it easy to locate the Shekinah Homes Office? Yes No

5a. If not, please indicate below your difficulty:


Transfers
On Arrival

Sharna Ura Anafay Annabelle Helen Aleyna Helena Select a driver.. Other
6. Was your driver on time? Yes No
6a. If not, how long did you have to wait before you were picked up? 0 - 10mins 11 - 20mins 21 - 30mins 31mins - 1hr No Show

7. Were you greeted with any flower arrangement/s? Yes No
8. Were you given the opportunity to pick up supplies on the way from the airport to your accommodation? Yes No

On Departure

Sharna Ura Anafay Annabelle Helen Aleyna Helena Select a driver.. Other
9. Was your driver on time? Yes No
9a. If not, how long did you have to wait before you were picked up? 0 - 10mins 11 - 20mins 21 - 30mins 31mins - 1hr No Show

10. Overall, please rate this service: 1 2 3 4 5

11. If you have any further comments on this service please comment below


Accommodation
First Impressions
12. Was your accommodation what you had expected? Yes No

12a. If not, please indicate below which areas did not meet your expectations:


13. Upon arrival, was the accommodation presentable and garnished with flowers and fresh fruit? Yes No

Cleanliness
14. Upon arrival, was your accommodation in a clean and tidy state? Yes No

14a. If not, please indicate below which areas needed improvement:


15 . If your accommodation required room turn over (changing of linen etc) was this done according to schedule? Yes No

15a. If not, please indicate below why this was not done if known:


16. Overall, please rate this service: 1 2 3 4 5

17. If you have any further comments on this service please comment below


Overall

18. Please rate your overall Shekinah Homes experience: 1 2 3 4 5
19. Would you recommend Shekinah Homes Ltd to your friends and family? Yes No

19a If not, please indicate below your reasons

20. Please comment on things that you feel Shekinah Homes Ltd could do better and what other services would you like to see us do:



Thank you so much for taking the time to complete our Guest Survey, we appreciate your thoughts and will endevour to review your
comments constructively to ensure that Shekinah Homes continues to become a quality business for our friends and family near and far.

Meitaki Ranuinui
Management